Last Updated: 11/26/2025
K&M Auto Service (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://www.kandmautoservice.com/, interact with our business, or use our services. By using our site or submitting information to us, you agree to the practices described in this policy.
1. Information We Collect
We collect information in the following ways:
Information You Provide
- Name, email address, phone number, and any details you submit through:
- Contact forms
- Appointment scheduling forms
- Quote request forms
- SMS/text messaging opt-ins
- Phone calls or emails
- Vehicle information (make, model, VIN, service needs) if you provide it during scheduling or inquiries.
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages you visit and actions you take
- Referring URLs
- Cookies and similar tracking technologies
Information From Third Parties
We may receive information from:
- Online booking tools
- Payment processors
- Advertising platforms such as Google, Meta, or Yelp
- CRM or scheduling systems
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries or service requests
- Schedule and confirm appointments
- Provide estimates, invoices, or service updates
- Improve our website and user experience
- Run diagnostic analyses for website performance
- Send service reminders, promotions, or important updates (email or SMS)
- Maintain internal records
- Comply with legal or regulatory requirements
3. SMS/Text Messaging Compliance
By providing your phone number, you agree that we may contact you via SMS/text for:
- Appointment confirmations and reminders
- Service updates
- Follow-ups and customer satisfaction messages
- Optional promotional messages
Message and data rates may apply.
You may opt out at any time by replying STOP.
We do not share or sell phone numbers for third-party marketing.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze site traffic and performance
- Personalize your experience
- Support advertising and retargeting campaigns (Google Ads, Facebook Ads, etc.)
You can control cookie settings through your browser.
5. How We Share Your Information
We do not sell your personal information.
We may share information with:
- Service providers who support our business (hosting, CRM, scheduling tools, email/SMS platforms)
- Payment processors when you make a purchase
- Analytics and advertising platforms
- Legal or regulatory authorities when required
All third-party partners are required to protect your data.
6. Data Security
We take reasonable measures to protect your information from loss, misuse, or unauthorized access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information only as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal or regulatory obligations
You may request deletion of your information at any time (subject to legal requirements).
8. Your Rights
Depending on your location, you may have rights including:
- Access to the information we hold about you
- Request correction or deletion
- Opt out of marketing communications
- Withdraw SMS/text consent by replying STOP
To make a request, contact us using the information below.
9. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children.
10. External Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of these external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, contact us at:
K&M Auto Service
2820 SE 50th Ave, Portland OR 97206
(503) 235 – 1485
[email protected]